Last updated: 25 May 2026

Welcome to BGFoods UK ("we", "our", "us").

These Terms & Conditions govern your use of our website, mobile applications, and services. By accessing or using our services, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, you should not use our services.

1. About Us

BGFoods UK is an online grocery and food ordering platform operating within the United Kingdom.

Contact details:

• Email: bgfood_preston@yahoo.com
• Address: 63 Bow Lane, Preston, PR1 8ND
• Phone: 07935942209

2. Eligibility

By using our services, you confirm that:

• you are at least 18 years old,
• you are legally capable of entering into binding contracts,
• the information you provide is accurate and complete.

3. Account Registration

To use certain features, you may be required to create an account.

You are responsible for:

• maintaining the confidentiality of your account credentials,
• all activity occurring under your account,
• ensuring your information remains accurate and up to date.

We reserve the right to suspend or terminate accounts where misuse, fraud, or suspicious activity is identified.

4. Orders

All orders placed through our website or mobile applications are subject to acceptance and availability.

We reserve the right to:

• refuse or cancel orders,
• limit quantities,
• modify product availability,
• correct pricing errors,
• cancel transactions suspected of fraud or abuse.

Once an order is placed, you may receive an email or app confirmation. This does not guarantee acceptance of the order.

5. Product Information

We aim to ensure product descriptions, pricing, images, and availability are accurate.

However:

• product packaging may vary,
• colours and images may differ slightly,
• availability may change without notice,
• errors may occasionally occur.

We do not guarantee that all information is always complete, accurate, or current.

6. Pricing & Payments

All prices are displayed in GBP (£) unless stated otherwise.

Prices may include VAT where applicable.

Payments are processed securely through third-party payment providers.

We reserve the right to update prices at any time without prior notice.

7. Delivery

Delivery times are estimates only and may vary depending on:

• location,
• weather conditions,
• traffic,
• product availability,
• operational circumstances.

We are not liable for delays outside our reasonable control.

Customers are responsible for ensuring delivery details are accurate.

If delivery cannot be completed due to incorrect information or customer unavailability, additional charges may apply.

8. Cancellations & Refunds

Orders may only be cancelled before preparation or dispatch begins.

Refunds may be issued where appropriate, including:

• unavailable items,
• failed deliveries caused by us,
• damaged or incorrect products.

Refund requests must be submitted within a reasonable period after delivery.

We reserve the right to refuse refund requests where misuse or abuse is suspected.

9. Promotions & Discounts

Promotions, discount codes, and offers:

• may be withdrawn at any time,
• may have expiry dates,
• may have usage limitations,
• cannot be exchanged for cash unless required by law.

We reserve the right to cancel promotions where misuse or fraudulent activity is detected.

10. Acceptable Use

You agree not to:

• misuse the website or mobile apps,
• attempt unauthorised access,
• interfere with security systems,
• upload malicious software,
• engage in fraudulent activity,
• use automated systems or bots without permission,
• violate applicable laws or regulations.

We may suspend or permanently block users who breach these terms.

11. Intellectual Property

All content on our website and mobile applications, including:

• logos,
• branding,
• text,
• graphics,
• images,
• software,
• designs,

remains the property of BGFoods UK or its licensors.

You may not copy, distribute, modify, or reproduce content without prior written permission.

12. Availability of Service

We aim to keep our services available at all times.

However, we do not guarantee uninterrupted or error-free operation.

Services may occasionally be unavailable due to:

• maintenance,
• technical issues,
• updates,
• events outside our control.

13. Limitation of Liability

To the fullest extent permitted by law, BGFoods UK shall not be liable for:

• indirect or consequential losses,
• loss of profits,
• loss of business,
• loss of data,
• interruption of service,
• delays in delivery,
• third-party failures.

Our total liability relating to any claim shall not exceed the amount paid by you for the relevant order.

Nothing in these terms excludes liability where it cannot legally be excluded under UK law.

14. Third-Party Services

Our services may integrate with third-party providers including:

• payment gateways,
• delivery services,
• analytics services,
• mobile platform providers.

We are not responsible for third-party services or their availability.

15. Privacy

Your use of our services is also governed by our Privacy Policy.

Please review the Privacy Policy carefully to understand how we collect and use personal information.

16. Suspension & Termination

We reserve the right to suspend or terminate access to our services at any time where:

• these terms are breached,
• fraudulent activity is suspected,
• misuse is detected,
• required by law.

17. Changes to These Terms

We may update these Terms & Conditions at any time.

Updated versions will be published on our website and mobile applications.

Continued use of the services after updates constitutes acceptance of the revised terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

• Email: bgfood_preston@yahoo.com
• Address: 63 Bow Lane, Preston, PR1 8ND
• Phone: 07935942209