Last updated: 25 May 2026

Welcome to BGFoods UK ("we", "our", "us").

This Privacy Policy explains how we collect, use, store and protect your personal information when you use:

• our website,
• our Android application,
• our iOS application,
• and any related services provided by us.

By using our services, you agree to this Privacy Policy.

1. Who We Are

BGFoods UK is an online grocery and food ordering platform operating within the United Kingdom. If you have any questions regarding this Privacy Policy, you can contact us at:

• Email: bgfood_preston@yahoo.com
• Address: 63 Bow Lane, Preston, PR1 8ND
• Phone: 07935942209

2. Information We Collect

We may collect the following information when you use our website or mobile applications:

Account Information

• Full name
• Email address
• Phone number
• Password (encrypted)

Delivery Information

• Billing address
• Delivery address
• Order notes

Order Information

• Products purchased
• Order history
• Payment status
• Delivery information

Device & Technical Information

• IP address
• Device type
• Operating system
• Browser type
• App version
• Crash reports
• Diagnostic information

Location Information

If you allow location permissions in the mobile app, we may collect your approximate or precise location to:

• improve delivery services,
• show delivery availability,
• improve user experience.

You can disable location access at any time in your device settings.

Communications

If you contact us, we may keep records of:

• emails,
• messages,
• customer support conversations,
• feedback.

3. How We Use Your Information

We use your information to:

• create and manage your account,
• process orders and payments,
• deliver products,
• communicate regarding orders,
• provide customer support,
• improve our website and mobile apps,
• prevent fraud and abuse,
• comply with legal obligations,
• send service-related notifications.

If you opt in, we may also send:

• promotional offers,
• discounts,
• news and updates.

You can unsubscribe from marketing communications at any time.

4. Payments

Payments may be processed through third-party payment providers such as:

• Stripe,
• Apple Pay,
• Google Pay,
• debit/credit card processors.

We do not store full payment card details on our servers. Payment providers process your payment information securely according to their own privacy policies.

5. Mobile App Permissions

Depending on your device and how you use the app, the mobile applications may request permission to access:

• notifications,
• location services.

These permissions are only used to provide app functionality and improve the user experience. You can disable permissions at any time through your device settings.

6. Push Notifications

Our mobile apps may send push notifications related to:

• order updates,
• delivery status,
• account activity,
• promotions and offers.

You can disable notifications in your device settings at any time.

7. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• keep you logged in,
• remember preferences,
• improve website performance,
• analyse website traffic,
• personalise content.

Cookies may include:

• essential cookies,
• analytics cookies,
• functionality cookies,
• marketing cookies.

You can control cookies through your browser settings.

8. Analytics

We may use analytics services such as:

• Google Analytics,
• Firebase Analytics,
• app performance monitoring tools.

These services help us understand how users interact with our services and improve user experience. Analytics providers may collect anonymised usage information.

9. Sharing Your Information

We do not sell your personal data. We may share information with trusted third parties only where necessary, including:

• payment providers,
• delivery partners,
• hosting providers,
• IT and support providers,
• analytics providers,
• legal authorities where required by law.

All third parties are expected to handle your information securely and lawfully.

10. Data Retention

We retain personal information only for as long as necessary to:

• provide our services,
• comply with legal obligations,
• resolve disputes,
• enforce agreements.

Order and accounting records may be retained for legal and tax purposes.

11. Data Security

We implement reasonable technical and organisational measures to protect your information from:

• unauthorised access,
• misuse,
• disclosure,
• loss,
• destruction.

However, no internet transmission or storage system can be guaranteed to be 100% secure.

12. Your Rights

Under UK GDPR and applicable privacy laws, you may have the right to:

• access your personal information,
• correct inaccurate information,
• request deletion of your data,
• object to certain processing,
• withdraw consent,
• request data portability,
• lodge a complaint with the ICO.

To exercise your rights, contact us at: bgfood_preston@yahoo.com

13. Third-Party Links

Our website or apps may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

• Email: bgfood_preston@yahoo.com
• Address: 63 Bow Lane, Preston, PR1 8ND
• Phone: 07935942209